❓ Frequently Asked Questions
Q: What kind of products do you offer?
A: Lumyo creates wellness-driven comfort essentials — from sleep support pillows to daily relief tools — all designed to reduce physical tension, improve posture, and help you feel better in your body, every day.
Q: Who are your products for?
A: Our products are made for anyone who’s tired of “just dealing with” discomfort. Whether you're waking up stiff, sitting too long, or carrying daily tension in your neck or back, Lumyo is here to help you find real, lasting relief.
Q: Do your products help with chronic pain or posture issues?
A: Many of our customers use Lumyo products to ease symptoms like neck pain, poor sleep, poor posture, and general physical tension. While we don’t make medical claims, our designs are ergonomically engineered for support, comfort, and lifestyle relief.
Q: Where do you ship?
A: We offer free worldwide shipping on all orders. No matter where you live, your comfort is just a few days away.
Q: How long does shipping take?
A: Our current shipping times are 7–14 business days, depending on your location. You’ll receive a tracking number as soon as your order is processed.
Q: What is your return policy?
A: We offer a 14-day return policy. If you’re not satisfied, you can return your item within 14 days of receiving it — no hassle, no stress.
Q: How can I contact customer support?
A: If you have any questions, issues, or need help with your order, feel free to reach out to us at store.lumyo@gmail.com — we’re here to help you feel better, every step of the way.
Q: Are your products machine washable or easy to clean?
A: Most of our products include washable covers or are designed for easy maintenance. Specific care instructions are included on each product page and packaging.